Contact Us

Last updated: September 2026

We answer every message ourselves. The fastest way to reach us is WhatsApp — that is also where orders are placed and tracked.

+60 11-6810 3789 — orders, delivery questions, bulk and wholesale pricing.

Email

hello@maisonfae.com — for anything that needs a written record, including returns and refunds.

Response times

We aim to reply within one business day. Messages sent late at night or over the weekend are usually answered the next working morning.

Where we deliver

We ship across Malaysia. See our Shipping Policy for delivery areas, fees and timing.

Orders and returns

To place an order, use the order form — it opens WhatsApp with your details filled in. For returns and refunds, see our Refund Policy.

Business details

Template note: add your registered business name, company registration number and registered address here. Google Ads and Meta both check for a verifiable business identity on the destination site, and a contact page without one is the common reason a new advertiser fails review.