Privacy Policy

Last updated: July 2026

Template note: this policy uses reasonable defaults for a small Malaysian online business taking orders via WhatsApp. Review it with a qualified advisor and fill in your actual business details (registration name, address, contact) before publishing.

Maison Faé ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use this website or order through WhatsApp, and how we use it.

1. Information we collect

When you place an order or contact us, we may collect:

Your name and phone number
Your delivery address
Order details (product size, quantity, order notes)
Any information you share with us directly over WhatsApp, email or social media

2. How we use your information

To process and deliver your order
To communicate with you about your order (confirmation, delivery updates, support)
To improve our products and service
To send you offers or updates, only if you've agreed to receive them

3. Sharing your information

We do not sell your personal information. We only share what's necessary with:

Delivery couriers, to fulfill your order
WhatsApp/Meta, since orders and support are handled through WhatsApp Business messaging
Payment or banking partners, if you pay via bank transfer/DuitNow

4. Data retention

We keep order-related information for as long as needed to fulfill orders, handle support requests, and meet any legal or accounting requirements.

5. Your rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by messaging us on WhatsApp or emailing hello@maisonfae.com.

6. Cookies & tracking

This website itself does not use tracking cookies. If we run ads on Meta, TikTok or Google, those platforms may use their own pixels/cookies on this page to measure ad performance — refer to their respective privacy policies for details.

7. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

8. Contact us

Questions about this policy? Reach us at hello@maisonfae.com or via WhatsApp.